For a better experience on Caribbean Utilities Company,  update your browser.

This Privacy Policy describes how Caribbean Utilities Company, Ltd. ("CUC") collects, uses, shares, and retains personally identifiable information you provide. This Privacy Policy does not apply to personally identifiable information that we collect from or about our employees, consultants, contractors, vendors, licensees, sponsors, or advertisers.

1.0 INTERNATIONAL VISITORS

Caribbean Utilities Company, Ltd. is located in the Cayman Islands. If you are providing personally identifiable information and are not a resident of the Cayman Islands, your country's laws governing data collection and use may differ from those in the Cayman Islands, in particular, the Cayman Islands may not provide the same level of protections as those in your own country. By providing information to CUC, you are transferring your personal data to the Cayman Islands, and you consent to the transfer to, retention of and processing of your data in the Cayman Islands.

2.0 COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION

CUC collects information from you when you register on our site, subscribe to a service, respond to a survey or fill out a form.
When subscribing or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing and physical address, phone numbers, CUC account information and or credit card information. CUC collects information directly from you through, for example, online registration forms, as well as downloadable offline forms. You may, however, visit our site anonymously.

2.1 PASSIVE ONLINE DATA COLLECTION

CUC also collects certain information passively, such as collecting online, non-identifying information through the use of cookies technology and/or Internet Protocol ("IP") address tracking.
Non-personal identification information might include the browser used by you, the type of computer, the operating systems, the Internet service providers, and other similar information. The CUC system also automatically gathers information about the areas you visit on the Site and about the links you may select from within the Site to other sites.
Most browsers are set to accept cookies. You can set yours to refuse cookies, or to alert you when cookies are being sent; however, if you disable cookies, the full functionality of our sites may not be available to you.

3.0 USE & SHARING OF YOUR INFORMATION
3.1 INFORMATION WE COLLECT FROM YOU MAY BE USED IN ONE OF THE FOLLOWING WAYS:
  • To personalize your experience (your information helps us to better respond to your individual needs);
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
  • To process transactions;
  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.;
  • To administer a contest, promotion, survey or other site feature;
  • To send periodic emails;
  • The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions;
  • If you use our Careers link, your information will be accessible by the CUC Human Resources department.
3.2 INFORMATION WE COLLECT FROM YOU MAY BE SHARED IN ONE OF THE FOLLOWING WAYS:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

  • To investigate potentially fraudulent or questionable activities;
  • In anticipation of and in the course of an actual or potential sale, reorganization, consolidation, merger, or amalgamation of all or part of our business or operations;
  • When we believe it is necessary to cooperate with law enforcement;
  • CUC may also use your profile information on an aggregate basis - without personal identifiers - to provide third parties with information, such as to help us develop new features and content for the Site, and to provide aggregate information about our users and the usage patterns of the site.
4.0 INFORMATION SECURITY

We implement a variety of security measures to safeguard sensitive personally identifiable information, which measures are appropriate to the type of information maintained, and follows applicable best practices regarding safeguarding any such information under our control, These measures are implemented to enhance data privacy and help prevent loss, misuse, or alteration of the information under CUC's control.
CUC uses a secure server and all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database where it is accessible by only those individuals authorized with special access rights to our systems, and are required to keep the information confidential.
The Internet by its nature is a public forum, and CUC encourages you to use caution when disclosing information online. Often, you are in the best situation to protect yourself online, especially in public places. You are responsible for protecting your username and password from third party access, and for selecting passwords that are secure.

5.0 THIRD PARTY LINKS

From time to time, CUC will provide links on our website to third-party web sites, for example, but not limited to sites within the Cayman Islands domain.
These links are provided as a service to you. These sites are operated by independent entities that have their own privacy policies. CUC's Privacy Policy does not apply to such other sites or to the use that those entities make of your information. CUC has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

6.0 CHILDRENS ONLINE PRIVACY PROTECTION

CUC does not believe its sites are of interest to children, nor are they directed to children under the age of 18. CUC does not knowingly collect personally identifiable data from persons under the age of 18, and strives to comply with the provisions of COPPA (The Children's Online Privacy Protection Act). If you are a parent of a child under 18, and you believe that your child has provided us with information about him or herself, please contact us using the contact details at www.cuc-cayman.com/contactus.

7.0 YOUR CONSENT

By using our site, you consent to our web site Privacy Policy.

8.0 CHANGES TO OUR PRIVACY POLICY

From time to time, CUC may need to update or modify this Privacy Policy. If so CUC will post those changes on this page, and/or update the Privacy Policy modification date below.
This Policy is effective as of May 3, 2013. The policy was last modified on March 15, 2013.

9.0 CONTACT US

CUC may be contacted using the details at www.cuc-cayman.com/contactus.