Service Interruptions

Service Interruptions

CUC has a 24-hour Fault Reporting Number for customers to report and obtain outage information. The number is 345.945.1CUC (1282) and features a computerised telephone system capable of handling 16 calls simultaneously, 24 hours a day. The system has caller ID and uses customer information to identify the location of outages and dispatch repair crews.

When you call this number, you will be given step-by-step instructions to report outages. The options will include:

• Press 1 - If your power is out due to unknown causes
• Press 2 - If your power is out and you know the cause
• Press 3 - For reasons other than power outages

CUC must have accurate telephone numbers, house or building numbers and street addresses for the system to operate effectively. Please check your current bill and notify CUC's Customer Service Team of any changes.

The telephone system will allow CUC's Response Teams to process fault reports more efficiently and enhance service to you, our valued customers.