For a better experience on Caribbean Utilities Company, update your browser. There are different processes to activating your electricity service. The process relevant to you is dependent upon the type of service you require. The most common type of service request is a transfer or reconnection of service. This is where a tenant or new owner is moving into an existing property with an established service connection.
Other processes include:
For guidance on the different processes, please view the drop down links below.
Early Stage Development
New Construction
If you are:
Your service connection may require additional tasks to be performed which fall outside of the typical timeline. Please contact the CUC team at 949-5200 or service@cuc.ky to determine the best way forward. If needed, a CUC planner will assist with inspecting the property and can provide guidance on any atypical work required for the installation of infrastructure within 4-6 business days.
Infrastructure can include hardware such as utility poles, transformers and other essential equipment. If your service does not meet the above criteria, this does not apply to you.
New Construction
Existing Service (disconnected at the weather head)
Existing Service (disconnected for at least 6 months)
A Government issued inspection is required to install electrical supply to:
The inspection request must be made directly to the Cayman Islands Government Building Control Unit (BCU). Once the inspection is completed by BCU, it is sent to CUC via email.
Please note that, from time to time, there is a delay of 1-2 days between the completion of the inspection by BCU and receipt of the same by CUC.
Within 2 days of receipt of the approved inspection, a CUC representative will initiate a work order with the requisite details and will contact the individual whose contact information is provided on the inspection form.
The representative will request that the electricity service application form be completed and submitted to our customer service team. Applications will NOT be processed prior to the receipt of the inspection. The receipt of the inspection in conjunction with the completed application and deposit will trigger the next stage of the electricity service workflow.
All Customers
A service application is required to establish a CUC account and have the electricity connection finalized.
Once a completed CUC application is received, the request will be processed by a representative within 2 business days.
For a property with preexisting electrical service, which has had electricity in the last 6 months, the electricity will be activated within the 2-day time frame.
For services instigated by a BCU inspection, continue to Electricity Service Connection.
New Construction
Existing Service (disconnected at the weather head)
Electricity services that require a Government BCU inspection also require equipment installation.
The work order initiated as a result of the Government Inspection (accompanied by a completed service application) is assigned to a CUC Planner who will visit the site to ascertain the work and materials required upon completion of the site visit. Details will be provided to the technical teams for service installation. The standard time for this process to the point of connection is 5-15 business days.
Timelines are dependent upon weather conditions. Occasionally, site issues are identified by our team and have to be addressed before the work can proceed. In these instances communication will be made to the contact details on the government inspection or CUC account.
Now that you are aware of the prerequisites for connection, you are ready to complete a CUC service application. Each application requires the related supporting documents. Additional forms may be required and you will be advised upon review of submitted documents of any further items needed.
CUC Service Application Supporting documentation required:
Please have your supporting documents available in an electronic format prior to attempting to submit your application online.
Now you are ready to submit your Electrical Service Application Online. It takes approx 15-20 minutes only.
